adding 401k account results in double the account value

I have the subscription version of Q for Windows. When I add a new account (401k that's a few years old for example), I tell it to add a 401k, log in to the institution, wait for the data to come across, go to the ledger and see a bunch of entries. At the bottom are the "Securities Value" (which matches the institution's value), a Cash Balance, and a Total Market Value (which is the sum of the other two numbers.)
I don't know why it adds a cash balance when it was apparently able to pull the securities value from the institution. It throws the total market value off (it doubles).
Any ideas?

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