adding 401k account results in double the account value

Question

I have the subscription version of Q for Windows. When I add a new account (401k that's a few years old for example), I tell it to add a 401k, log in to the institution, wait for the data to come across, go to the ledger and see a bunch of entries. At the bottom are the "Securities Value" (which matches the institution's value), a Cash Balance, and a Total Market Value (which is the sum of the other two numbers.) 
 I don't know why it adds a cash balance when it was apparently able to pull the securities value from the institution. It throws the total market value off (it doubles).
 Any ideas?

Quicken Sarah · Accepted Answer

Hello @voiceovermike

Thank you for taking the time to share your question with the Community, although I apologize that you have not yet received a response.

If you haven't already, I would recommend reading through the comments at https://community.quicken.com/discussion/7252889/how-do-i-fix-my-401k-market-value-overstatement-since-it-appears-to-be-adding-both-the-cash-balance.

I suspect there may be a placeholder affecting the balances, but please let us know how it goes and if the value of the 401K account is still doubled.

Thank you,

Sarah