Error AL-221-A when attempting to import Synchrony bank (BP) QXF file - after R23.14 (updated)

may0528

Ever since the subscription updated to 2020 R23.14 build 27.1.23.14 I've been unable to import the QXF file from sycrony (BP card).

I've spoken with both Quicken tech support and Sycrony tech support.
Quicken case # - 7159724 and Syncrony incident 1596630.

Both groups are pointing the finger at each other saying its the others problem leaving the customer stuck in the middle with no where to go.

What is the customer suppose to do at this point?

True support organizations would take the lead and contact Syncrony, create a test qxf download from their BP card system, and attempt to import it and diagnose the problem collaboratively.

At this point I'm stuck and extremely frustrated.

If this is not resolved by Jan, I'll be looking to move to alternatives such as (removed)

Quicken_Tyka

Hello @may0528

Thank you for taking the time to visit the Community, although I apologize that you haven't received a response.

If the connection method is used to download transactions is Express Web Connect, this would something that Quicken would be able to escalate to our service providers.

However, because this error happens when importing a file that has been downloaded from the bank's website, the financial institution will need to correct the issue.

https://www.quicken.com/support/error-message-ol-220-ol-221-ol-222-ol-223-ol-224-ol-225-or-ol-226-when-using-online-services

As you haven't been able to get any traction with the bank, I would recommend contacting Quicken Care and requesting the agent contact Synchrony with you.

https://www.quicken.com/support#contact-support

Hope this helps!

-Quicken Tyka