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Janus account Cannot activate One Step updates.

Roy Pontin

Using correct password and ID. Password 11 digits long

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UKR

Have you tried this yet (if your bank recently changed their website or password requirements)?

How to refresh financial institution information (Branding)

Please read and follow instructions here:
https://www.quicken.com/support/what-do-if-my-bank-not-listed-quicken-or-if-my-bank-was-recently-added-quicken

If that doesn't resolve the issue:

It is the bank's contractual obligation to notify their Account Manager at Intuit Inc. of any changes to their websites and download functions in a timely manner before the change is implemented.

The bank also needs to notify their customers of this change and any actions that might be required by the customer to regain access.

If they didn't do that, complain to your bank's upper level management.

Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support and report this Online Banking issue, so that Intuit Inc. can be notified of the issue. Ultimately, however, the bank must work together with Intuit on solving this update issue.

Please let us know if you were able to get this issue resolved (or not).

All comments

UKR

In case of transaction download problems

Please provide more details.

What version and release of Quicken are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release. You must be on the latest release (patch) level for your supported Quicken version. If you're missing patches, update your software first.
What version of Windows or Mac OS are you using?
What error codes, error messages, symptoms do you get?
What bank(s) are you having issues with?
What account types (checking, savings, etc.) are you having issues with?
Does this problem occur when you run One Step Update from your desktop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
What have you tried so far to resolve the issue?

BLaha2

I have the same issue with Janus One Step Updates. I get error OL-334-A stating that the incorrect password got entered more than 3 times in a row, causing the account access to be locked. I have the latest version of Quicken Home & Business 2017.

vzvh0m

I have the same problem. Janus Henderson recently forced me to a 10 digit password or longer, but when I try to update the password for Janus in Quicken I get an error message saying Janus only accepts an 8 digit password. Seems like an easy fix, the software needs to allow us to put the password in without trying to correct a password longer than 8 digits.

UKR

Have you tried this yet (if your bank recently changed their website or password requirements)?

How to refresh financial institution information (Branding)

Please read and follow instructions here:
https://www.quicken.com/support/what-do-if-my-bank-not-listed-quicken-or-if-my-bank-was-recently-added-quicken

If that doesn't resolve the issue:

It is the bank's contractual obligation to notify their Account Manager at Intuit Inc. of any changes to their websites and download functions in a timely manner before the change is implemented.

The bank also needs to notify their customers of this change and any actions that might be required by the customer to regain access.

If they didn't do that, complain to your bank's upper level management.

Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support and report this Online Banking issue, so that Intuit Inc. can be notified of the issue. Ultimately, however, the bank must work together with Intuit on solving this update issue.

Please let us know if you were able to get this issue resolved (or not).