Issues with GreenState Credit Union and Quicken

Question

For the last several weeks my ability to download transactions from GreenState Credit Union (formerly the Univ of Iowa Comm CU) has become harder and harder to successfully do. I had an online support chat and they had me disable all the online access and run a super validate on the file which found nothing of significance. Except now if I try to add an account so I can relink my accounts, Quicken bails out of trying to connect very quickly and I get the helpful info of "Quicken encountered an error. Its not your fault." I tried installing Quicken on my wife's laptop and starting from scratch and it was able to download the transactions. I restore my file to her laptop and I get the same error message I get on my computer. My frustration with the crappy function after years of fairly reliable downloads is reaching the breaking point.

Quicken Sarah · Accepted Answer

Hello @gpmroch

Thank you for taking the time to share the details of this issue and your recent experience with Quicken Support with the Community, although I apologize for any frustration or inconvenience experienced.

I took the liberty of reviewing your internal support profile and performed a "reset" of your profile information which should resolve the "It's not your fault" error and allow the accounts to be reactivated and/or updated successfully.

Please try once more to add/update the accounts and let me know if issues persist.

Thank you,

Sarah