Issues with GreenState Credit Union and Quicken
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gpmroch
Member ✭✭
For the last several weeks my ability to download transactions from GreenState Credit Union (formerly the Univ of Iowa Comm CU) has become harder and harder to successfully do. I had an online support chat and they had me disable all the online access and run a super validate on the file which found nothing of significance. Except now if I try to add an account so I can relink my accounts, Quicken bails out of trying to connect very quickly and I get the helpful info of "Quicken encountered an error. Its not your fault." I tried installing Quicken on my wife's laptop and starting from scratch and it was able to download the transactions. I restore my file to her laptop and I get the same error message I get on my computer. My frustration with the crappy function after years of fairly reliable downloads is reaching the breaking point.
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Best Answer
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Hello @gpmroch
Thank you for taking the time to share the details of this issue and your recent experience with Quicken Support with the Community, although I apologize for any frustration or inconvenience experienced.
I took the liberty of reviewing your internal support profile and performed a "reset" of your profile information which should resolve the "It's not your fault" error and allow the accounts to be reactivated and/or updated successfully.
Please try once more to add/update the accounts and let me know if issues persist.
Thank you,
Sarah5
Answers
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Hello @gpmroch
Thank you for taking the time to share the details of this issue and your recent experience with Quicken Support with the Community, although I apologize for any frustration or inconvenience experienced.
I took the liberty of reviewing your internal support profile and performed a "reset" of your profile information which should resolve the "It's not your fault" error and allow the accounts to be reactivated and/or updated successfully.
Please try once more to add/update the accounts and let me know if issues persist.
Thank you,
Sarah5 -
Thank you Sarah. That appears to have resolved my problem.2
This discussion has been closed.