Quicken sees less memory on a 16 GB PC than on an 8 GB PC

Rocket J Squirrel

For many years, I ran Quicken on a pair of Win7x64 PCs with 8 GB of real memory. On both those machines, Quicken reported total memory of 4,194,303 KB, i.e., 4 GB.

I recently acquired a new Win10x64 PC with 16 GB of RAM. On that machine, Quicken reports total memory of 2,097,151 KB - only 2 GB.

Why does Quicken see less memory on a PC with more memory? I am new to Win10, is there a setting I need to modify?

Sherlock

This issue has been discussed previously.  If you haven't already, you may want to review: https://community.quicken.com/discussion/7808588/what-and-where-is-quicken-reporting-available-memory-2097151k

Rocket J Squirrel

Thanks for the pointer to that thread. I remember it now, and read it again, but it doesn’t actually answer my question.

GeoffG

Actually it does...

How it saw more under Win7 is anyone's guess.

Ps56k2

Maybe the old 8 GB were the anomaly...- to allow Quicken to see 4 GB

Rocket J Squirrel

Since we all seem to be guessing, my guess is that 32-bit programs can, by definition, see a 32-bit address space, which is 4 GB.

The information in various posts around the web is contradictory. Some say Windows steals from that 4 GB. Some say a build-time flag enables 4 GB visibility.

I would love to find a simple answer to why the exact same 32-bit executable sees 4 GB on a Win7 machine and 2 GB on a Win10 machine.

Sherlock

Rocket J Squirrel said:

Why does Quicken see less memory on a PC with more memory?

I suspect Windows 10 includes a modification that corrects the amount of memory Quicken reports.  As explained, Quicken is 32-bit application and, on a 64-bit Windows OS, is limited to 4 GB of addressable memory when linked with /LARGEADDRESSAWARE and 2 GB otherwise.

I am new to Win10, is there a setting I need to modify?

No.

Rocket J Squirrel

Now for some real amusement. In the same program folder as qw.exe there is a program called techhelp.exe. This is what it displays on my new machine with an Intel i7 CPU, 16 GB RAM, a 512 GB SSD, and a 2925 MB page file:

Ps56k2

ok - here's mine - Win10 64-bit (1903) - 4GB

Even the DISK info is a little weird -
here are the Properties -  not sure how 3931 MB translates into 231 GB or 250 GB

UKR

About Techhelp.exe I'd say:

• Users better not rely on this ancient clunker of a program
• Quicken programmers better remove it or find an up-to-date version of the program