Quicken 2019 not installing

Pete

I just purchased Quicken 2019 for my windows laptop. After downloading I open the program from the download file, file extraction seems fine, I used the default location and hit install. At that point, the wizard starts for about 3 seconds and then disappears and nothing else happens. I waited an hour and it is still not showing as installed and nothing else has prompted. I am running Windows 10 (Home).

I have tried a restart and ensured I have the updated version of the windows. What am I missing? Under the control panel, it is still not reflecting that it is even installed.

faede

I got it working. It was being killed by Bitdefender.

The Keeper

If you previously had Quicken on your computer and you un-installed it using Windows Add/Remove programs, all of the Quicken program files may not be completely removed even though they are not showing in the Add/Remove programs folder.
You may want to review this link

https://www.quicken.com/support/using-qcleanui-uninstall-quicken

Ps56k2

Pete said:

I just purchased Quicken 2019 for my windows laptop. After downloading I open the program from the download file,....

Where did you purchase and download it from....

Pete

Thanks, I have never had Quicken on this computer before. I attempted to try the qcleanui just in case it was there and I could not see it or I missed something but it did not find any files on this computer.

Pete

I purchased it directly from Quicken.com

Pete

After running the troubleshooter this is the screen I am getting.

thecreator

Pete ,

Do you have Microsoft Visual C++ installed?




See this procedure:https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

Pete

Yes, it looks as if I do.

thecreator

Reinstall following the procedure above and use Ccleaner Free as directed.

Pete

Thanks. I followed the reinstall and ran the cleaner twice to be sure. It still did not work, however, it did prompt me to run a troubleshooter this time and when I did it gave me the following message.

Ps56k2

ok - what version of Windows ?

Pete

I am currently running Windows 10 (Home). The download is there, the extraction part seems fine but when I hit install, the screen only stays up for 2-3 sec then disappears and nothing else happens. So it looks like it is just not installing for some reason.

thecreator

You posted Windows 10 Home, but not the Build information, which is critical to know.

Pete

Please let me know if this works for what you were referring too.

UKR

Please try this:
Locate the downloaded and saved Quicken installation file (typically in your Downloads folder)
Right-click it. Select Properties.
Select the Compatibility tab.
Uncheck any settings, especially the "Run in compatibility mode for older Windows versions".
Click Apply for all users. Click Exit.
Now right-click the file again.
Select Run as Administrator.

And run the program.

Better?

thecreator

Hi @Pete ,

Open Settings. Click on Update and Security. Do you see an Optional Feature Build to be downloaded and installed? If so, download and install. If not, click Check for Updates.

This may fix the problems you are having.

Also, did you download a new Quicken Installer from your Account at Quicken?

faede

The installer starts, goes until I click "Install" and switches to the installing page with the progress bar and immediately closes with no error or notification. I am on Windows 10. Fresh installation, never used quicken on this computer before.

faede

I am having this same problem. Windows 10 Pro build 18363. I have done everything in this thread and nothing is helping.

thecreator

Hi @faede ,

See this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

Also include information on any extra Anti-Virus programs that you are using.

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review an installation log file on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can found at this website.
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Ps56k2

and.... where is the installer program located -
anything special about your "C:" drive - protected folders, etc -

faede

I got it working. It was being killed by Bitdefender.

Ps56k2

Glad you got it installed....
But it does amaze me that folks turn on all these "protection" features,
and then can't understand why something can't be installed -