Jerry Quiring Member ✭✭
For several weeks one of my financial institutions fails to update. The error is CC502. Last week I was on the phone with a Quicken technician for an hour as he tried to resolve the issue. He finally quit saying he would pass the problem to someone else and they would e-mail me. On Monday, the 16th, I called and was promised I would hear from someone the next day. So far no word from Quicken. I am about ready to give up on Quicken, despite having used it for 20+ years.
Thank you for taking the time to visit the Community to post your issue, although I apologize that you have yet to receive a response.
I took the liberty of reviewing your contact with support and your recent escalation.
I see that the ticket is marked as "in-progress" and is currently still being worked.
An email will be sent once the ticket has been resolved, unfortunately, I am unable to provide an ETA at this time.
Thank you for your patience throughout this issue.
This discussion has been closed.