For several weeks one of my financial institutions fails to update. The error is CC502. Last week I was on the phone with a Quicken technician for an hour as he tried to resolve the issue. He finally quit saying he would pass the problem to someone else and they would e-mail me. On Monday, the 16th, I called and was promised I would hear from someone the next day. So far no word from Quicken. I am about ready to give up on Quicken, despite having used it for 20+ years.


  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello Jerry,

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you have yet to receive a response.

    I took the liberty of reviewing your contact with support and your recent escalation.

    I see that the ticket is marked as "in-progress" and is currently still being worked.

    An email will be sent once the ticket has been resolved, unfortunately, I am unable to provide an ETA at this time.

    Thank you for your patience throughout this issue.

    -Quicken Tyka
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