cannot login - Quicken login window does not respond to typing

wwilliams

Upon starting Quicken, I get this screen in attached photo.. I am unable to interact with this window, cannot type my password and cannot login. No response to clicks or typing.

(removed attached image for privacy)

Quicken_Tyka

Hello @wwilliams

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If you are still experiencing this trouble and haven't done so already, please try going to Edit > Preferences. Quicken ID, Mobile & Alerts.

Then choose "Sign in as a Different User" sign out and sign back in.

If you don't see or can't get to the Edit menu on the upper left, close the sign-in window.  You may have to close it several times before you can see the Edit option.

Please let us know how it goes!

-Quicken Tyka

Ps56k2

Just adding instream image of Quicken login screen - email address removed

Quicken_Tyka

Hello @wwilliams

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If you are still experiencing this trouble and haven't done so already, please try going to Edit > Preferences. Quicken ID, Mobile & Alerts.

Then choose "Sign in as a Different User" sign out and sign back in.

If you don't see or can't get to the Edit menu on the upper left, close the sign-in window.  You may have to close it several times before you can see the Edit option.

Please let us know how it goes!

-Quicken Tyka