Mobile App - no attachment

FeliciaZF

I added a transaction in the Mobile App and scanned a receipt with OneDrive. I was unable to add the receipt into the Mobile App transaction as the Mobile App does not recognize OneDrive. So I went to my computer and made certain that OneDrive was up to date on my computer. I opened the Quicken application on my computer and attached the receipt. I then ran a Cloud Sync. I opened the Mobile App, but still the entry does not display the attachment. Why am I not seeing the attachment in the Mobile App?

Quicken_Natalie

Hello FeliciaZF,

Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.

Please take a moment and review the information available here and post back to let us know what version and release of Quicken you are using. The more information you can provide regarding this issue will help the Community to better understand and assist.

If you have not already done so, I suggest performing a reset to your Cloud data, by following the steps outlined here. Find your platform (Windows or Mac) and then expand the section titled "I am getting duplicate transactions in the Mobile App". 

If the issue persists, I suggest contacting Support for more in-depth troubleshooting. Support has access to tools and information that the Community does not have, and will work with you towards resolving this.

Thank you,

Quicken Natalie 

Quicken_Natalie

Hello FeliciaZF,

Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.

Please take a moment and review the information available here and post back to let us know what version and release of Quicken you are using. The more information you can provide regarding this issue will help the Community to better understand and assist.

If you have not already done so, I suggest performing a reset to your Cloud data, by following the steps outlined here. Find your platform (Windows or Mac) and then expand the section titled "I am getting duplicate transactions in the Mobile App". 

If the issue persists, I suggest contacting Support for more in-depth troubleshooting. Support has access to tools and information that the Community does not have, and will work with you towards resolving this.

Thank you,

Quicken Natalie