Why aren't T Rowe Price fund exchanges completely transacting in Quicken?

Question

I've made several exchanges from one fund to another existing fund recently.  The exchanges have been total exchanges leaving the ceding fund at zero.  I utilize one-step update downloading transactions.   Only the receiving fund transaction is being recorded and I get an error message the ceding fund does not exist.  Anybody have the same experience and how do you address it?

Quicken Natalie · Answer

Hello Bruce,

Thank you for providing the details of this issue to the Community, although I apologize you have not yet received a response.

We will need a bit more information to be able to assist you further. Please take a moment to review the information available here and post back to let us know what version/release of Quicken you're using.

The more information you can provide regarding this issue will help the Community to better understand and assist.

Thank you,

Quicken Natalie