Ongoing CC-506 error when attempting to download transactions for Citibank credit card

Michael 96

I've tried repeatedly over the past week to download transactions for my Citibank credit card, but each time I get a CC-506 error ("Quicken is unable to udpate...."). I've allowed Quicken to reset the account several times; each time, Quicken successfully matches my Quicken account name with the actual account name at Citibank, but then fails to download giving the CC-506 error. All other credit card, Paypal, etc accounts download with no problem. This doesn't seem to be a known issue. Suggestions?

Quicken_Tyka

Hello @Michael 96

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If you haven't done so already, please take a moment to review the information and steps available here.

If the trouble persists after completing these steps, please contact Quicken Support for advanced troubleshooting.

Thank you,
-Quicken Tyka

Quicken_Tyka

Hello @Michael 96

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If you haven't done so already, please take a moment to review the information and steps available here.

If the trouble persists after completing these steps, please contact Quicken Support for advanced troubleshooting.

Thank you,
-Quicken Tyka

Michael 96

OK, that worked, thanks
Michael 96