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Program crashes during verification process when adding an account, credit card, or anything

New user...Just starting Quicken and not having much confidence with the program since every account (bank, credit card, etc) I try to add abruptly shuts down the Quicken program completely after entering in the identification code from my account provider (ie. Chase, USAA, etc).

Reviewing "Adding Chase Accounts to Quicken" at
https://www.quicken.com/support/adding-chase-accounts-quicken
The Quicken program crashes after clicking OK on Step 5 under "Quicken for Windows"
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