Can't download updates after password Change to Chase Credit Card Account. Any ideas?

Question

I changed my password on a Chase credit card, and now I can't download transactions.  Instead, Quicken tells me that my financial institution requires more information and offers me a choice of selecting my text or email for that information.  I choose one, but my transactions are not downloaded. Anyone know if this is something new or is it associated with the new alert?

Quicken Sarah · Accepted Answer

Hello @cpabellon

Thank you for taking the time to share your question with the Community, although I apologize that you have not yet received a response.

When updating the Chase account, are you selecting to update from the One Step Update?

Or the "Update Now" button found in the Account Register > Account Action menu?

If you haven't already, please once more to update the account through the Account Register > Account Actions menu > Update Now option.

Please let us know if the update is successful, an error occurs, or if you continue to receive a prompt for multi-factor authentication.

If the prompt to receive a code is still shown, is the code received and entered into Quicken?

Please let us know, thank you.

Sarah