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Cannot launch Quicken 2019 from LastPass

When launching from LastPass, screen comes up stating updates are needed.

Answers

  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    What is LastPass?
    Quicken Subscription HBRP - Windows 10
  • shezeebee
    shezeebee Member
    LastPass is a password vault
  • splasher
    splasher SuperUser ✭✭✭✭
    How about a screenshot of this message?
    Since I don't use a password to open my Quicken file, I've never seen or heard of this error, even though I use Roboform for a password manager.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • shezeebee
    shezeebee Member
    I get the following message even though I have updated my Quicken and have the latest version.

    Mandatory Quicken Update Required.
    In order to continue, you must update Quicken now.
    This should only take a few moments.

    Quicken for Windows
    Go to Help > Check for Updates

    If you do not see this option, you will have to download and install an update from the Quicken support site. Click here to download the free update. Select the download that matches the version of Quicken you currently use (2015, 2016, or 2017).
    Quicken for Mac
    Go to Quicken > Check for Updates
  • splasher
    splasher SuperUser ✭✭✭✭
    What does Quicken show at Help->About Quicken?  Need to know the x.x.x.x part.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • shezeebee
    shezeebee Member
    Need to know the x.x.x.x part. I don't know what that means. I looked in the Help>About Quicken section. Lots of restrictions listed. Perhaps that is the problem.
  • splasher
    splasher SuperUser ✭✭✭✭
    edited January 2020
    Start Quicken normally (not from LastPass), then do Help->About Quicken, that should show a # in the form of x.x.x.x.
    If that is not possible, find the qw.exe executable file and show the Windows properties, what is shown on the Details tab of those Properties, it should have the x.x.x.x # also.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • shezeebee
    shezeebee Member
    Year: 2020 Version R23.21 Build:27.1.23.21
    Is this what you are asking about?
  • splasher
    splasher SuperUser ✭✭✭✭
    27.1.23.21 is the latest release of subscription Quicken, so Quicken is not referring to any valid Quicken update.
    What happens if you start Quicken through the normal Quicken program icon?  If if works, then this is definitely a LastPass issue.
    I would be looking at what LastPass is trying to run when you click on Quicken in it.  Is it pointing to QW.EXE in C:/Program File (x86)/Quicken?
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • shezeebee
    shezeebee Member
    Thanks for your help. I will follow up with LastPass
  • splasher
    splasher SuperUser ✭✭✭✭
    I think that is your best bet as it looks like LastPass is trying to run a patch release file and not the Quicken program.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
This discussion has been closed.