Cash Balances not accurate in Mobile App

D.Michaud
D.Michaud Member ✭✭
in Using the Mobile App
I am running Quicken Windows 2020 R23.21, Build 27.1.23.21. The desktop version is working fine. I can run One-Step Updates with my accounts and all updates are accurate. When I synch and look at my Mobile App data, the INVESTMENTS data is not accurate. The stock/bonds are correct. The problem is the CASH BALANCE. I have four accounts and only one displays the correct CASH BALANCE. The Cash values are not even close to what is actually in the account. I cannot figure out how the cash values are being calculated in the Mobile App; it should just be displaying the same value posted in the Desktop version.

Answers

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @D.Michaud

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

    If you haven't already, please take a moment to review the steps and troubleshooting available here.

    If the trouble persists after completing these steps would recommend submitting feedback to the Mobile Development team.

    This can be found from the Menu in the app and by select "Feedback."

    Alternatively, the Mobile Development team may also be emailed at:

    mobilefeedback@quicken.com

    Thank you,
    -Quicken Tyka
    ~~~***~~~
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