Corrupt Category list in Report Customization Window
Daniel436
Quicken Windows Subscription Member
I searched for this subject but did not see any previous posts mentioning this. I'm wondering if anyone else has this same problem.
I've used Quicken for quite a few years so I can say this never occurred until I believe about version 2016. At that time I noticed an issue with the category selection list in the report customization window and it still occurs today in the subscription version. As I scroll down the category list in this window to include or exclude specific categories in the report, Quicken shuffles categories in the outline level to the right. Meaning, for example, a category that is actually an outline level two item gets shuffled to the right as an outline level three category under what is actually the level two item preceding it in the ACTUAL category list. Unfortunately it drags all outline level two items (and their sub-items) that come after it along with it. Worse yet this seem to compound itself and scrolling down to the end of the category list-- categories have been erroneously moved so far into outline levels (like 8 to 10 levels deep) that they are no longer even visible in the small category list window. I do not even have ACTUAL categories that deep in the outline structure. I can't see which category is which and there is no right/left scroll bar to let me see what has erroneously been moved too far to the right to be visible.
This occurs only in the category choice list in the report customization window. It does not occur in the main/actual Category List where one creates and manages categories.
I've used Quicken for quite a few years so I can say this never occurred until I believe about version 2016. At that time I noticed an issue with the category selection list in the report customization window and it still occurs today in the subscription version. As I scroll down the category list in this window to include or exclude specific categories in the report, Quicken shuffles categories in the outline level to the right. Meaning, for example, a category that is actually an outline level two item gets shuffled to the right as an outline level three category under what is actually the level two item preceding it in the ACTUAL category list. Unfortunately it drags all outline level two items (and their sub-items) that come after it along with it. Worse yet this seem to compound itself and scrolling down to the end of the category list-- categories have been erroneously moved so far into outline levels (like 8 to 10 levels deep) that they are no longer even visible in the small category list window. I do not even have ACTUAL categories that deep in the outline structure. I can't see which category is which and there is no right/left scroll bar to let me see what has erroneously been moved too far to the right to be visible.
This occurs only in the category choice list in the report customization window. It does not occur in the main/actual Category List where one creates and manages categories.
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Best Answer
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Hello @Daniel436,
Thank you for providing the details of this issue to the Community, although I apologize you have not yet received a response.
What version/release of Quicken are you using? You can find that by going to Help>About Quicken. Also, please see this FAQ for details on adding more information to your post so that other Community members are best able to assist you.
If you have not already done so, I suggest performing a Validate and Repair on your Quicken data file, following the steps outlined here.
If the issue persists, I suggest contacting Support directly for more in-depth troubleshooting. Support has access to tools and information that the Community does not have, including the ability to screen share with you, and will work with you towards resolving this.
Thank you,
Quicken Natalie
5
Answers
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Hello @Daniel436,
Thank you for providing the details of this issue to the Community, although I apologize you have not yet received a response.
What version/release of Quicken are you using? You can find that by going to Help>About Quicken. Also, please see this FAQ for details on adding more information to your post so that other Community members are best able to assist you.
If you have not already done so, I suggest performing a Validate and Repair on your Quicken data file, following the steps outlined here.
If the issue persists, I suggest contacting Support directly for more in-depth troubleshooting. Support has access to tools and information that the Community does not have, including the ability to screen share with you, and will work with you towards resolving this.
Thank you,
Quicken Natalie
5
This discussion has been closed.