Why did Quicken v 2017 for Windows suddenly stop opening?

I'm a long-time Quicken user and noticed today that Quicken v 2017 would not open at all - keeps lagging / not responding and needed to be shut down via task manager. I finally uninstalled and then reinstalled the program, to no avail.

During this morning's regular update, it was taking HOURS and freezing as non-responsive. Now, I'm not able to Open Quicken at all...it just spins on and on.

Any help here would be appreciated.

Answers

  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    edited January 2020
    Let's try something.  Hold down the CTRL key while you open Q by clicking on the Q program icon (NOT a data file icon).
    Q should open to a blank screen, with only the FILE and HELP menus available.
    If that worked (which it should since you just did a reinstall) do FILE, FILE Operations, Validate and Repair ... being SURE to check the "Validate File" and "Rebuild Investing Lots" (if available) boxes before you click OK.
    Make any repairs recommended by the Validate process.
    Did that work?
    If not, you'll need to restore from a prior backup ... upon which you should validate that file also.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
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