How do I retrieve my data

edhayes

When I started Quicken there was an automatic update of the appliocation I assyme. When it finished the screen went blanck. Restarting Quicken resulted in being greeted as a new user, no access to my existing data. Help Quicken mobile on my Iphone appeares to be working, so hopfully my data is still all in the cloud.

edhayes

I had updated a very old version of Quicken which required importing a backup file from a thumb drive. I recently removed that thumb drive. Restoring the thumb drive solved my problem. Now I need to figure out how to get Quicken to save my data on the C;/ drive so I will not encounter this problem again.

volvogirl

Close Quicken.  Find your current data file ending in .qdf and copy or move it to your hard drive
C:Documents/Quicken
Then open Quicken and open the one on the C drive.  Then it should remember where it is.  

NotACPA

You mobile device does NOT hold a complete copy of your Q data file ... initially it only holds up to 2 year's worth.

SO, unless you separately backed up to dropbox, or such, your data can't be restored from the cloud.

Next, have you tried doing a Windows search for files ending in .QDF (Q data files) or .QDF-backup (your backup files).

If you find a QDF file (or several) double click on it to start Q using that data file.

OR, if a QDF-backup file, double click on it to start a RESTORE of that data file to become your Q Data File.

edhayes

I had updated a very old version of Quicken which required importing a backup file from a thumb drive. I recently removed that thumb drive. Restoring the thumb drive solved my problem. Now I need to figure out how to get Quicken to save my data on the C;/ drive so I will not encounter this problem again.

volvogirl

Close Quicken.  Find your current data file ending in .qdf and copy or move it to your hard drive
C:Documents/Quicken
Then open Quicken and open the one on the C drive.  Then it should remember where it is.