Mobile & Web Sync Error CC-501

landrumr

I have recently created a new file and successfully setup One-Step Update for my bank, credit cards, etc. But when I setup Mobile Web sync I get an error message (CC-501) for the bank ONLY (all other accounts were successfully setup and sync). Yet when I connect to One-Step Update that bank downloads correctly with no issues. Have tried several times over days with no success. Suggestions??.

Quicken_Tyka

Hello @landrumr

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If you are still needing assistance and continue to experience the CC-501, you will need to contact support directly for assistance.

https://www.quicken.com/support#contact-support

This will need a review of the logs files to determine the root cause of the issue and may require an escalation.

Let us know how it goes!

-Quicken Tyka