Mobile & Web Sync Error CC-501

landrumr
landrumr Member ✭
in Errors and Troubleshooting (Windows)
I have recently created a new file and successfully setup One-Step Update for my bank, credit cards, etc. But when I setup Mobile Web sync I get an error message (CC-501) for the bank ONLY (all other accounts were successfully setup and sync). Yet when I connect to One-Step Update that bank downloads correctly with no issues. Have tried several times over days with no success. Suggestions??.
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  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    edited January 2020
    Hello @landrumr

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

    If you are still needing assistance and continue to experience the CC-501, you will need to contact support directly for assistance.

    https://www.quicken.com/support#contact-support

    This will need a review of the logs files to determine the root cause of the issue and may require an escalation.

    Let us know how it goes!

    -Quicken Tyka

    ~~~***~~~
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