Canvas Credit Union

ssurban

This issue has been going on for a few months. When performing an account update, I am prompted to receive a one time code, but a second prompt to enter the code never appears. Have tried cancelling out of the window, but in all cases no transactions are downloaded.
When I attempt to reset the online services, I receive an error that quicken cannot contact my financial institution.
If I deactivate and recreate from scratch, I get the transactions.

Help appreciated!

Quicken_Tyka

Hello @ssurban

Thank you for providing more details, although I apologize that you haven't received a follow-up response.

If you are still experiencing the CC-502 error please see the steps outlined here.

If the trouble persists after completing these steps, please contact support directly for advanced troubleshooting and a review of the log files to determine the cause of the
error.

https://www.quicken.com/support#contact-support

Support can perform in-depth troubleshooting as well as create a help ticket this will help gauge the impact an issue is having and help get the problem investigated further.

Thank you,
-Quicken Tyka

Quicken_Natalie

Hello @ssurban,

Thank you for taking the time to visit the Community and post your issue, although I apologize that you have not yet received a response.

If you are still needing assistance with downloading your transactions into Quicken, please take a moment and review the information available here and post back to let us know what version and release of Quicken you're using.

Please also let us know the full name of the financial institution as displayed in Quicken, as well as the Connection Type being used.

You can find this information by going to Tools>Account List:

Additionally, do you receive any specific error(s) regarding the message that Quicken is unable to connect to your financial institution?

The more information you can provide regarding this issue will help the Community to better understand and assist.

Thank you,

Quicken Natalie

ssurban

Full name of institution "Canvas Credit Union"
Express Web Connect
Error CC-502

Quicken_Tyka

Hello @ssurban

Thank you for providing more details, although I apologize that you haven't received a follow-up response.

If you are still experiencing the CC-502 error please see the steps outlined here.

If the trouble persists after completing these steps, please contact support directly for advanced troubleshooting and a review of the log files to determine the cause of the
error.

https://www.quicken.com/support#contact-support

Support can perform in-depth troubleshooting as well as create a help ticket this will help gauge the impact an issue is having and help get the problem investigated further.

Thank you,
-Quicken Tyka