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Why doesn't the end of year back-up work??

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Every time I try to do an end-of-year backup, I get an error saying file not copied. and all that happens is the name of my file changes to the back-up filename. NO end of year file, no cleaning out of old information.
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Comments

  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello @TheMcMillins

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response. 

    At this time previous ongoing One Step Update issues have been resolved.

    If you haven't already, I would start by running a validate and repair, the steps and information are available here.

    If the trouble persists, please contact support directly for advanced troubleshooting.

    https://www.quicken.com/support#contact-support

    Thank you,
    -Quicken Tyka
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