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Why doesn't the end of year back-up work??

TheMcMillins

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Every time I try to do an end-of-year backup, I get an error saying file not copied. and all that happens is the name of my file changes to the back-up filename. NO end of year file, no cleaning out of old information.

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Quicken_Tyka

Hello @TheMcMillins

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

At this time previous ongoing One Step Update issues have been resolved.

If you haven't already, I would start by running a validate and repair, the steps and information are available here.

If the trouble persists, please contact support directly for advanced troubleshooting.

https://www.quicken.com/support#contact-support

Thank you,
-Quicken Tyka