One step update crashing.

Jerry Reilly

I asked this question previously I'm using R24.11 and every few weeks the onstep update fails. If I update the accounts individually they work fine. The last release was supposed to help with this and it did for a little now it's back to failing. I've sent the logs in to assist. I'm curious if this is a known problem or is it unique to me.

Quicken_Tyka

Hello @Jerry Reilly

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response. 

At this time previous ongoing One Step Update issues have been resolved.

If you haven't already, I would start by running a validate and repair, the steps and information are available here.

If the trouble persists, please contact support directly for advanced troubleshooting.

https://www.quicken.com/support#contact-support

Thank you,
-Quicken Tyka

Quicken_Tyka

Hello @Jerry Reilly

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response. 

At this time previous ongoing One Step Update issues have been resolved.

If you haven't already, I would start by running a validate and repair, the steps and information are available here.

If the trouble persists, please contact support directly for advanced troubleshooting.

https://www.quicken.com/support#contact-support

Thank you,
-Quicken Tyka