Quicken returns CC-505 error for Ally account and CC-501 error for Chase account

Paul Dorsey

I'm getting CC-501 and CC-505 errors. I've called support and they want me to share my screen with someone in South America. I don't feel comfortable with that. Is there another fix?

Quicken_Tyka

Hello @Paul Dorsey

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response.

If you haven't done so already please take a moment to review the steps and information available here for the CC-505 error.

As well as the information available here for the CC-501 error. 

If both of these errors have continued to persist after waiting 24 hours, support will need to be contacted to correct the issue.

Contact Quicken Support

Please note, that you may ask for a US representative.

Thank you,
-Quicken Tyka

miklk

I would suggest waiting a day or 2 when they will probably clear it up.

Paul Dorsey

Thanks miklk. This started a week ago.

Quicken_Tyka

Hello @Paul Dorsey

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response.

If you haven't done so already please take a moment to review the steps and information available here for the CC-505 error.

As well as the information available here for the CC-501 error. 

If both of these errors have continued to persist after waiting 24 hours, support will need to be contacted to correct the issue.

Contact Quicken Support

Please note, that you may ask for a US representative.

Thank you,
-Quicken Tyka