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Unable to update Alight 401k

josephcasey

sometime around Jan 25th Quicken has been unable to update Alight Solutions. I received the error code OL-332. I know my ID and password are correct as I am able to sign into the site manually. I experienced a similar issue at the beginning of the year but it resolved itself after 2 days. Now it is happening again and I have not been able to update it for 10 days.

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Comments

the10or

I am behind in tracking, but now realize that I have the same issue.

Quicken_Tyka

Hello @josephcasey

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If you are still needing assistance with the 332-A error please take a moment to review the steps and information available here .

Please let us know if the steps work to correct the error.

Thank you,
-Quicken Tyka

josephcasey

Thank you Quicken_Tyka but I had already verified several times that the password in Quicken was the same one that I sign into the website with. I was able to fix it myself by signing into the Alight system with my this password and then I changed my password and updated Quicken to my new password. I have had no issues since then.