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Quicken new install - activation problem

mbaush

I have just installed Quicken on a new computer and after opening my file, I get prompted with a login screen in which I enter my credentials.

Right afterwards I get the "If you're seeing this screen it's possible your Quicken subscription is linked to another Quicken ID"

I have tried:
- Reinstalling (using the cleanUI tool as well)
- Tried signing out through the "Sign in as different user" window.

On my profile window I could not see any download links but was able to download using the app.quicken.com bottom download link.

Thanks!

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Accepted answers

thecreator

mbaush said:

I'm afraid the Edit menu is not available on this page. Only File and Help. I tried the Begin Activation -> Sign in to another account, but no change.. It always brings be back to the same page asking me to Activate

Hi @mbaush ,

Delete the Installer, you are using.
Now go to: https://www.quicken.com/canada /My Account and Sign in. Under Download Quicken, Download Quicken for Windows or Quicken for MAC, the one for your computer.

Once downloaded and saved, use this procedure, but don't download any installers for Quicken: https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

This will work as long as you don't skip any steps.

Report Back.

All comments

mbaush

Note that I have another computer running the same Quicken version that seems to run fine.

Greg_the_Geek

Are you using the same Quicken ID/password on both computers?

mbaush

Yes I am, I previously had a hard copy of Quickens 2016, and now using Quicken 2019 starter subscription. I'm unsure if it's any help as it works on my other computer fine. I tried creating a brand new quicken data file, but had the same problem.

Greg_the_Geek

From Quicken --> Edit --> Preferences --> Quicken ID --> Sign in as a different user

Sign out and back again using your Quicken ID/password.

mbaush

I'm afraid the Edit menu is not available on this page. Only File and Help. I tried the Begin Activation -> Sign in to another account, but no change.. It always brings be back to the same page asking me to Activate

Ps56k2

how about.... Help --> About Quicken

compare to the info to the other computer

mbaush

Yes! Thanks so much. It turns out the other computer was running version 2019. Normally with a subscription, I'm supposed to be able to run version 2020 as well right?

Ps56k2

Where or how did you obtain the Quicken software -

CD or download - from where ?

How did you install it on each computer - again, CD or download - from where ?

mbaush

I had the installer « quicken-Canada.exe » still in my Download folder. I copied it over the other computer.

thecreator

mbaush said:

I'm afraid the Edit menu is not available on this page. Only File and Help. I tried the Begin Activation -> Sign in to another account, but no change.. It always brings be back to the same page asking me to Activate