At this time I would recommend contacting support directly for advanced troubleshooting steps.
https://www.quicken.com/support#contact-support
Quicken Care has the ability to initiate a screen share session to be able to view the issue and investigate further.
Thank you,
jsurpless said: So I sold a stock last April 2019 for a realized capital gain but this gain doesn't show up consistently even though I am viewing portfolio view period which includes last April. If I specify a 3-yr viewing period and 'price holdings as of' 2/9/2020, it doesn't show it under realized gains but if I choose 12/31/2019, it then shows up. Maybe I'm not understanding something?