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CC-501 error updating Del-One FCU Accounts

For several days I have been unable to update my bank/savings accounts due to CC-501 error. After several hours on support chat, the tech more or less gave up and claimed it is a Windows error. The suggestions for how to fix the "Windows" error were not helpful.
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  • jvsitsuejrjvsitsuejr Member
    Is there any hope of this being fixed?
  • UKRUKR SuperUser ✭✭✭✭✭

    During One Step Update from Quicken on your desktop / laptop, if you get error CC-501, CC-510 or CC-511 for all of your Express Web Connect - connected accounts from several banks while other bank accounts using Direct Connect or Web Connect work OK ...

    • Please do not use any "Reset CC Credentials" instructions found here in the Community or any other methods to correct online banking errors. 
    • Instead, please contact Support.
      Support has access to a tool that can "reset" the User profile internally on the server. https://www.quicken.com/support#contact-support

     

    In case of CC-501, 502, 503, 506 errors from a single bank deactivate all accounts with this bank using the same bank logon ID, including any old, long closed, hidden and forgotten accounts that might still be activated. If you miss one, the aggregation server involved in handling Express Web Connect - connected accounts will not start with a clean slate and you will continue to have problems. When done deactivating, restart Quicken and reactivate accounts.

    To deactivate an Account

    Go to Tools > Account List.
    Click Edit for the account you need to change.
    Click Online Services tab.
    If the account has been activated for Online Bill Payment, deactivate this service first.
    Click Deactivate button in Online Setup box.
    Repeat for any other accounts that need to be deactivated.
    Restart Quicken to make sure that the changes are fully applied.

    To (re-)activate accounts for downloading

    Create a backup of your Quicken data file. This is will give you a restore point, should something go horribly wrong during the next steps.
    If you normally automatically accept downloaded transactions into your registers I recommend you turn this feature off now. The first transaction download after every activation will download 60 - 90 days worth of transactions into your account(s). Auto-accepting them will most likely create a horrible mess that's difficult to undo. You're better off manually reviewing and accepting or deleting this first batch of downloaded transactions, one by one.  Go into Edit / Preferences / Downloaded Transactions. Remove the checkmarks from both "After downloading transactions" settings.
    Go to Tools / Add Account to reactivate the accounts. As you go thru the setup process, Quicken will identify all accounts it can download.
    Select an account type, e.g. Checking
    Enter the name of your bank and click Next.  Some banks have multiple choices, Consumer vs. Business accounts, Express Web Connect vs. Direct Connect. Be sure to pick the correct one.
    Enter your credentials, select Save this password (if using password vault) and click Connect.

    You should now see a list of all accounts found at your bank that you can activate.
    If you are activating an existing account, make sure the dropdown button for that account says LINK. If it says ADD, change it to LINK and select the correct Quicken account.  If it already says LINK, click the button and select the correct existing account register. If you do not do this, then the account will be added as a new account instead of being linked to the existing account register.

    Repeat this step for each account listed.
    Change ADD to IGNORE for any account on the list that you do not want to activate at this time. You can always come back and activate more accounts later.
    Click Next to continue.


  • nconley83nconley83 Member ✭✭
    > @UKR said:
    > During One Step
    > Update from Quicken on your desktop / laptop, if you get error CC-501,
    > CC-510 or CC-511 for all of your Express Web Connect - connected accounts from
    > several banks while other bank accounts using Direct Connect or Web
    > Connect work OK ...
    >
    > * Please do not use any
    > "Reset CC Credentials" instructions found here in the Community
    > or any other methods to correct online banking errors. 
    > * Instead, please contact
    > Support.
    >
    > Support has access to a tool that can "reset" the User
    > profile internally on the server. https://www.quicken.com/support#contact-support
    >
    >  
    >
    > In case of CC-501, 502, 503, 506 errors from a single bank
    > deactivate all accounts with
    > this bank using the same bank logon ID, including any old, long closed, hidden
    > and forgotten accounts that might still be activated. If you miss one, the
    > aggregation server involved in handling Express Web Connect - connected
    > accounts will not start with a clean slate and you will continue to have
    > problems. When done deactivating, restart Quicken and reactivate accounts.
    >
    > To deactivate an Account
    >
    > Go to Tools >
    > Account List.
    >
    > Click Edit for the account you need to change.
    >
    > Click Online Services tab.
    >
    > If the account has been activated for Online Bill Payment, deactivate this
    > service first.
    >
    > Click Deactivate button in Online Setup box.
    >
    > Repeat for any other accounts that need to be deactivated.
    >
    > Restart Quicken to make sure that the changes are fully applied.
    >
    > To (re-)activate accounts for downloading
    >
    > Create a backup of
    > your Quicken data file. This is will give you a restore point, should something
    > go horribly wrong during the next steps.
    >
    > If you normally automatically accept downloaded transactions into your
    > registers I recommend you turn this feature off now. The first transaction
    > download after every activation will download 60 - 90 days worth of
    > transactions into your account(s). Auto-accepting them will most likely create
    > a horrible mess that's difficult to undo. You're better off manually reviewing
    > and accepting or deleting this first batch of downloaded transactions, one by
    > one.  Go into Edit / Preferences /
    > Downloaded Transactions. Remove the checkmarks from both "After
    > downloading transactions" settings.
    >
    > Go to Tools / Add Account to reactivate the accounts. As you go thru the setup
    > process, Quicken will identify all accounts it can download.
    >
    > Select an account type, e.g. Checking
    >
    > Enter the name of your bank and click Next. 
    > Some banks have multiple choices, Consumer vs. Business accounts,
    > Express Web Connect vs. Direct Connect. Be sure to pick the correct
    > one.
    >
    > Enter your credentials, select Save this password (if using password vault) and
    > click Connect.
    >
    > You should now see a
    > list of all accounts found at your bank that you can activate.
    >
    > If you are activating an existing account, make
    > sure the dropdown button for that account says LINK. If it says ADD, change it
    > to LINK and select the correct Quicken account. 
    > If it already says LINK, click the button and select the correct
    > existing account register. If you do not do this, then the account will be
    > added as a new account instead of being linked to the existing account
    > register.
    >
    > Repeat this step for
    > each account listed.
    >
    > Change ADD to IGNORE for any account on the list that you do not want to
    > activate at this time. You can always come back and activate more accounts
    > later.
    >
    > Click Next to continue.

    This didn't work for me :(
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @nconley83

    Thank you for taking the time to visit the Community to share your issue, although I apologize that the above steps did not work to correct the issue.

    If you are still experiencing this error after waiting 24 hours before attempting to connect again, please contact support directly for further assistance.

    Contact Support

     This error requires Quicken Support agents to review logs and provide further assistance. The issue may need to be escalated and may not have an immediate resolution. 

    Thank you,
    -Quicken Tyka
    -Quicken Tyka
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