Not able to get Sync to Cloud during One Step Update?

Jim Van Leeuwen

Hello! I just upgraded from Q2017 to Quicken Deluxe. One issue I am running across is that when I run a One Step Update, even though Sync to Quicken Cloud is selected (and one account is successfully syncing), it will not do that sync automatically. Once I complete my OSU, I then have to go Mobile & Web and hit sync there or use the Mobile and Web menu and pick Cloud Sync. I have had a few little glitches which in cloud syncing but those were resolved with resetting my cloud data.

It seems silly I need to make this happen in two steps and it really appears that it should operate the same as it did in Q2017.

Any ideas?

Thanks in advance!

Quicken_Tyka

Hello Jim,

Thank you for the screenshot and the additional details.

In the desktop version, please try signing out and signing back in.

1. Click on the Edit Menu and select Preferences.
2. In the left panel, select Quicken ID, Mobile & Alerts.

1. Click Sign in as a different user.
2. Type "yes" as prompted and click Sign Out.

1. Close and reopen Quicken.
2. Sign back in with the correct Quicken ID.

If you are prompted to sync to mobile, please choose yes once more.

Let me know how it goes! 

-Quicken Tyka

Quicken_Tyka

Hello Jim,

Thank you for the response and I'm glad to hear that all seems to be in order now.

As for the initial sync, it can take some time to complete, transactions sync back to May 1st, 2017.

https://www.quicken.com/support/what-quicken-cloud

The sync process typically will complete without ending the task and just appears to be stuck.

I hope this helps!

-Quicken Tyka

Quicken_Tyka

Hello @Jim Van Leeuwen

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If you haven't done so already, I would start by resetting the cloud.

    1.  Edit > Preferences > Quicken ID Sync & Alerts

    2.  Click the link to “Reset your cloud data”

After the reset has completed, are you still seeing the same behavior?

Please let me know!

-Quicken Tyka

Jim Van Leeuwen

@Quicken_Tyka ...thanks for the reply. Yes, I have reset the cloud data using the instructions you gave with no change in what happens.

It appears to me that it's like Quicken is not realizing there is an attached cloud data file that needs to be in sync because it will also not prompt me to do a cloud sync before closing Quicken when there is updated data in the local file (in addition to not automatically doing a cloud sync when it set to do so).

I did do one other thing recently to help with an unrelated issue (it always shows there are pending transactions when there are none) which is to validate the data file. It found an issue with one transaction which I fixed, re-validated it, and there were no errors found.

I appreciate the help. Any other ideas?

Jim Van Leeuwen

@Quicken_Tyka ... One other thing I tried was to remove the one account I sync from the cloud data and re-add it. Still, no change in behavior.

Quicken_Tyka

Hello @Jim Van Leeuwen

Thank you for providing more details and what steps you have tried so far, although I apologize for the delay in response.

If you haven't done so already, please try saving a backup and the immediately restoring the same backup

This is located under  File > Backup and Restore > Backup Quicken File...

When the backup file has been restored, this will create a new cloud account. If you are prompted on whether or not to use mobile, please choose "Yes".

After completing this step, please see if this trouble persists.

Let me know how it goes!

-Quicken Tyka

Jim Van Leeuwen

@Quicken_Tyka ...did a backup/restore (immediately after). Had it reset the cloud data. Still no change in the behavior.

The only thing I have noticed that makes it seem like maybe something is off is the on the Mobile & Web tab, it does not show my Quicken ID (just the name of the data file). I've attached a picture of that.

My issues are that it is not running the cloud sync with OSU (however it does run the investment update) and it will not prompt me to sync the cloud data before closing Quicken when I have made changes that were not sync'ed as of yet. That just means I have to restart the program to do a sync (when I actually remember I have made changes) and when I forget to do that, my cloud data is not up to date.

I just moved from Q2017 H&B to Quicken Deluxe 2020 subscription, just to add in more details to help you find a cause. I did not put those specifics in my OP.

Thanks again for your help!

Quicken_Tyka

Hello Jim,

Thank you for the screenshot and the additional details.

In the desktop version, please try signing out and signing back in.

1. Click on the Edit Menu and select Preferences.
2. In the left panel, select Quicken ID, Mobile & Alerts.

1. Click Sign in as a different user.
2. Type "yes" as prompted and click Sign Out.

1. Close and reopen Quicken.
2. Sign back in with the correct Quicken ID.

If you are prompted to sync to mobile, please choose yes once more.

Let me know how it goes! 

-Quicken Tyka

Jim Van Leeuwen

@Quicken_Tyka ... Ding! Ding! We have a winner I do believe. It's now updating cloud data with OSU and catching changes to the local file before closing out. I think I gave you your answer with my last post.

I did run across a hiccup where it got "stuck" downloading the cloud data the first time during the OSU. It kept looking like it was downloading transactions and just never would stop. I ended up killing Quicken in Task Manager, resetting the cloud data, and now I'm good.

Just as a follow-up question, one thing I am running across when having to repeatedly reset the cloud data from scratch with this upgrade is that the screen will go black and Quicken will go to non-responding (even have gotten the Windows prompt telling me that Quicken has stopped responding and asks me to kill it or let it continue to run). Is that expected behavior? It's not terribly reassuring and when it first happened, I killed the task to only find out it was a necessary hurdle. Is that normal? I am not concerned about it for me since I now expect it, but wondered if it was just me that happened with.

Thanks for your help, @Quicken_Tyka ! I really appreciate it!

Quicken_Tyka

Hello Jim,

Thank you for the response and I'm glad to hear that all seems to be in order now.

As for the initial sync, it can take some time to complete, transactions sync back to May 1st, 2017.

https://www.quicken.com/support/what-quicken-cloud

The sync process typically will complete without ending the task and just appears to be stuck.

I hope this helps!

-Quicken Tyka

Jim Van Leeuwen

@Quicken_Tyka ...I assumed that was the reason. It's just disconcerting and for a non-tech savvy user, would be a real concern. Obviously, someone who has been a long-term Quicken user would be a little more at ease, but the black screen and Windows prompting that the task is not responding seem to indicate it might not be handled well in Quicken itself. Just some feedback to use in development of updates. It threw me and I'm tech-savvy and been around Quicken for quite a while now.

Thanks again for the help with the Cloud issue.

Quicken_Tyka

Hello @Jim Van Leeuwen

Thank you for the feedback, it's definitely not ideal that it appears to not be responding and does appear to hang prior to completing.

I will be sure to pass this along to the proper channels for consideration!

Thank you,
-Quicken Tyka