I cannot put my current transaction into my register!

deb410s

After downloading my transaction I open my register to my checking account and try and click on the transaction and it flashes and stops responding and I am unable to match any transactions. The program stops responding and asks to close or wait for it to respond.
I waited for 1 hour on hold with tech support and gave up. There is no chat feature on the support page . I am getting very frustrated and tried looking for another software to go to and could not find any comparable. How do I fix this????

Sherlock

If you haven't already, you may want to review: https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Sherlock

If you haven't already, you may want to review: https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

deb410s

Seem to be working fine now! Thank you so much!