How do I solve problem downloading to Bank of America Credit Cards?

Beginning about early January, I was no longer able to download Bank of America credit card transactions in Quicken for Mac. I finally disabled downloads on the account, but when I tried to set up downloads again, I was not recognized by Bank of America—would get message that username or passcode not recognized. However, there is no problem entering the account through my browser using same username and password. I have spent two long sessions with Quicken help persons, trying many things, but none of them worked. This seems to be different from the problem with Bank of America downloading that is reported as resolved.

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