Louisiana Federal Credit Union Not Updating

Tina Bates

I have not been able to use the express web connect for automatic updates directly from the Louisiana Federal Credit Union bank for almost a year now. In fact, I have three accounts at this bank that have stopped downloading. I am receiving the following error "Error When Using Online Services: CC-501, CC-898, or "It's not your fault". "Unable to update these accounts because of an error on the Quicken server". When will this issue be resolved??

Quicken_Tyka

Hello @Tina Bates

Thank you for the response and for providing more details.

All of the CC-501, CC-898, or "It's not your fault" error will require a contact to support for a review of the log files and possible escalation to resolve.

https://www.quicken.com/support#contact-support

When contacting support, be sure to let me know how long you have been receiving this error.

Let us know how it goes!

-Quicken Tyka

Ps56k2

What version.... always good to include that basic info .....

Help --> About Quicken

Is your Quicken ID still valid - or has it expired -

The CU is still listed as a valid Quicken download partner.
Have you tried downloading directly from the CU online website
and Importing into Quicken

56727    56727    56727    Louisiana Federal Credit Union    http://www.louisianafcu.org/    985-652-4990    http://www.ezcardinfo.com/    ACTIVE  
BANKING&WEB-CONNECT        
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  

Tina Bates

@ps56k Thank you for the response, I'm trying to learn how to use the community. Yes my Quicken is still valid... Year: 2020 Version: R25.10
Build: 27.1.25.10 and I still have a almost a year left on my subscription. It was downloading without any issues about 10 days ago and then all of a sudden every day I started getting the error messages listed above. Thank you for letting me know that it is still listed as a valid partner I may just disconnect and then reconnect my 3 accounts and start over with them.

Quicken_Tyka

Hello @Tina Bates

Thank you for the response and for providing more details.

All of the CC-501, CC-898, or "It's not your fault" error will require a contact to support for a review of the log files and possible escalation to resolve.

https://www.quicken.com/support#contact-support

When contacting support, be sure to let me know how long you have been receiving this error.

Let us know how it goes!

-Quicken Tyka