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Why does Quicken PIN Vault Limit the Password Length for My Bank?

When setting a new password for my bank account, the bank website accepted a long password, but Quicken advised -- incorrectly -- that my bank only accepted passwords up to eight characters. This is seemingly outdated information that needs to be fixed, for more secure bank balance and transaction access through Quicken. I am using the latest version of Quicken for Windows, and the bank is on the supported list. What is the mechanism to have this correction made on future releases?

Best Answer

Answers

  • thecreator
    thecreator SuperUser ✭✭✭✭✭

    Review this FAQ: https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet  and please provide exact information on your Quicken product and operating system, so others could test.
    thecreator - User of Quicken Subscription R32.12  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21354.1
    also            Windows 10 Pro 64-Bit Build 19042.867

    Note: Holding Down the Left Shift Key or Left Ctrl Key produces Window with Quicken 2019 in the Title Bar.

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • Sorry for omitting that information. It is Quicken for Windows, Year 2020, Version R25.10, Build 27.1.25.10 and my OS is Microsoft Windows 10 YHome, Version 10.0.18363 Build 18363. I am connected via Spectrum cable as the ISP (though I can't see why that should make a difference).
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Type of Connection, referring to:
    "Type of Connections that are available to have are: 
         Windows: Direct Connect, Express Web Connect and Web Connect."
    thecreator - User of Quicken Subscription R32.12  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21354.1
    also            Windows 10 Pro 64-Bit Build 19042.867

    Note: Holding Down the Left Shift Key or Left Ctrl Key produces Window with Quicken 2019 in the Title Bar.

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • Direct Connect was used. I think that ps56k nailed it with their response; next step is to contact the bank. It seems that currently I can only meet their minimum requirements as to password length and yet satisfy the information in Quicken One Step Update. I'll advise them of the issue. Thanks.
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