Why does Quicken PIN Vault Limit the Password Length for My Bank?

Midwest_Engineer

When setting a new password for my bank account, the bank website accepted a long password, but Quicken advised -- incorrectly -- that my bank only accepted passwords up to eight characters. This is seemingly outdated information that needs to be fixed, for more secure bank balance and transaction access through Quicken. I am using the latest version of Quicken for Windows, and the bank is on the supported list. What is the mechanism to have this correction made on future releases?

Ps56k2

It's simple - even without all the details requested.

Your bank, as you have seen, has setup their passwords requirements. 
They then SHOULD convey those reqs to Quicken, so Quicken can implement them and reflect the password reqs in the Quicken One Step Update.

If the bank fails to convey their password config reqs to Quicken -
they don't get updated.

thecreator

Hi @Midwest_Engineer ,

Review this FAQ: https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet  and please provide exact information on your Quicken product and operating system, so others could test.

Midwest_Engineer

Sorry for omitting that information. It is Quicken for Windows, Year 2020, Version R25.10, Build 27.1.25.10 and my OS is Microsoft Windows 10 YHome, Version 10.0.18363 Build 18363. I am connected via Spectrum cable as the ISP (though I can't see why that should make a difference).

thecreator

Type of Connection, referring to:
"Type of Connections that are available to have are: 
     Windows: Direct Connect, Express Web Connect and Web Connect."

Ps56k2

It's simple - even without all the details requested.

Your bank, as you have seen, has setup their passwords requirements. 
They then SHOULD convey those reqs to Quicken, so Quicken can implement them and reflect the password reqs in the Quicken One Step Update.

If the bank fails to convey their password config reqs to Quicken -
they don't get updated.

Midwest_Engineer

Direct Connect was used. I think that ps56k nailed it with their response; next step is to contact the bank. It seems that currently I can only meet their minimum requirements as to password length and yet satisfy the information in Quicken One Step Update. I'll advise them of the issue. Thanks.