Duplicate Deposits On Bank Update (Q Mac)

zwheeloc

I am getting duplicate deposits when I update from my bank. No other transactions are duplicated. The Payee is slightly different for each. One would have "WIRE XFER Incoming Wire Transfer" and the other would have "DDA CREDIT Incoming Wire Transfer". What would cause this? The bank? I am using Citizens Bank of New England. I am on the latest version of Quicken.

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can found at this website.

• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.

• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com

• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.

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Frankx

Hi "@zwheeloc",

Can you provide some additional information/background on this matter - e.g. :

• Are these normal recurring deposits that you have been receiving, or are they "clear out of the blue" deposits that you've never seen before?
• Are the amounts small or are they significant?  Sometimes when setting up bank transfer applications, entities use very small deposits (usually less than $5.00 and often times only cents (like $0.50 ) to verify accounts.
• Have you ever received either "WIRE XFER" or "DDA CREDIT" in the past so that you can determine who may have made them?
• If you recognize them (e.g.- you regularly receive a weekly payroll direct deposit) - is there a chance that someone may have simply duplicated the normal payment?  If so - you need to contact the payor.

• Also tell us which versions of both Quicken and Mac you are using - see https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

Get back to me and we'll see if we can help.

Frankx

zwheeloc

Thank you for responding. These are expected transfers from one bank to another and are significant amounts (10K - 300K+). When I connect to the bank, I only see one deposit, but when I choose Update All Accounts, I get two deposits with the payees listed above. I looked to see if I had any quicken rules or renaming rules, but there are none.

Quicken Starter 2020
Version 5.14.3 (Build 514.31897.100)
macOS 10.15.3
MacBook Pro 16" 2019

Frankx

Okay - can you check the FTID's of the two deposits?  That may reveal whether they are the same transaction.  If they are not currently showing in your register for this bank account, you'll need to adjust your register columns to see download reference and download ID.

zwheeloc

They do differ:
xxxxxxxxxxx202002250090000
xxxxxxxxxxx202002250000001

zwheeloc

Any ideas?

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can found at this website.

• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.

• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com

• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.

• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.