Transaction Sync Error
dogsnbeaches
Member ✭✭
I have been using Quicken Deluxe 2020, Version 5.14.3 on my Mac with no issues. Recently I added the Quicken app to my phone. I was able to activate the account, but now every time I sync my accounts I get 5 Transaction Sync Errors.
They are all for a credit card account and they all occur in a two month span in 2017. I actually pulled up the statements on my credit card website to make sure the transactions were correct. They are.
For the record, I do NOT sync my credit card account. I've had too many issues. I sync my other accounts and enter transactions manually for the credit card. Based on the fact these 5 transactions have a green check mark instead of a blue one, I was probably syncing automatically back in 2017.
I attempted to delete these transactions and enter them again trying to problem solve, putting a check in the box that the transactions is reconciled (it is now a blue check). I continue to get the same 5 Transaction Sync Errors.
If I turn off Mobile Web and Alerts the situation would be resolved, but I would prefer not to do that.
They are all for a credit card account and they all occur in a two month span in 2017. I actually pulled up the statements on my credit card website to make sure the transactions were correct. They are.
For the record, I do NOT sync my credit card account. I've had too many issues. I sync my other accounts and enter transactions manually for the credit card. Based on the fact these 5 transactions have a green check mark instead of a blue one, I was probably syncing automatically back in 2017.
I attempted to delete these transactions and enter them again trying to problem solve, putting a check in the box that the transactions is reconciled (it is now a blue check). I continue to get the same 5 Transaction Sync Errors.
If I turn off Mobile Web and Alerts the situation would be resolved, but I would prefer not to do that.
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Best Answer
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Nevertheless, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.
Log out of your mobile app, then do this on your desktop / laptop:
How to reset Sync to Cloud
- Go to Edit / Preferences / Quicken ID, Sync & Alerts
- Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.
5
Answers
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It is possible to clear your cloud data and start over clean (after fixing your flaky transactions) but I don't remember the procedure. It is definitely possible to do this without killing your desktop database. My recollection is that the helpful people in Quicken support pointed me to a (now forgotten) KN article.0
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But, there's nothing to be fixed on my "flaky transactions". I confirmed by looking at my bank statement that the amounts are correct.0
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Nevertheless, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.
Log out of your mobile app, then do this on your desktop / laptop:
How to reset Sync to Cloud
- Go to Edit / Preferences / Quicken ID, Sync & Alerts
- Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.
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Resetting the sync worked! My directions were a little different, so I've included a screenshot for someone that might have my version.0
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pattygilbride said:Resetting the sync worked! My directions were a little different, so I've included a screenshot for someone that might have my version.
Oops, sorry. I think I need new glasses ...I missed the fact that you are a Mac user and not a Windows user.Glad to hear that you were able to resolve your issue.0
This discussion has been closed.