A split transaction causes an error in Sync. How do I fix it?

LarryLawson17051

[41] (severity: 3)
User message:
The desktop transaction in <b>"Checking *9999 XX9999"</b> on <b>"01/06/2020"</b> for <b>$-999.00</b> was not synced.
The referenced resource (parameter=splitItem.id, id=208399250316918786) does not exist.
System message:
Transaction request failed (id=2404); transaction: [Checking *8741 XX8741] [01/06/2020] Xxxxxx On-Us Check BP-Xxxxxx HO BILLPAY $-999.00
exception:
message: The referenced resource (parameter=splitItem.id, id=208399250316918786) does not exist.
err code: QCS-0400-4

Frankx

Hi "@LarryLawson17051",

This is a member forum (most of us are just Quicken users, not Quicken employees, and most are not software engineers).  We can't (or at least I can't) provide the technical advice that you need.  I would suggest that you'd be better served by contacting Quicken technical support - either via Contact Support (Chat) or Premium Support (Phone support).  There are links to both at the bottom of this page: https://www.quicken.com/support#windows

Good luck!

Sherlock

If you haven't already, I suggest you reset your cloud data: https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app

Frankx

Hi "@LarryLawson17051",

This is a member forum (most of us are just Quicken users, not Quicken employees, and most are not software engineers).  We can't (or at least I can't) provide the technical advice that you need.  I would suggest that you'd be better served by contacting Quicken technical support - either via Contact Support (Chat) or Premium Support (Phone support).  There are links to both at the bottom of this page: https://www.quicken.com/support#windows

Good luck!

Sherlock

If you haven't already, I suggest you reset your cloud data: https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app