A split transaction causes an error in Sync. How do I fix it?

Question

[41] (severity: 3) User message: The desktop transaction in "Checking *9999 XX9999" on "01/06/2020" for $-999.00 was not synced. The referenced resource (parameter=splitItem.id, id=208399250316918786) does not exist. System message: Transaction request failed (id=2404); transaction: [Checking *8741 XX8741] [01/06/2020] Xxxxxx On-Us Check BP-Xxxxxx HO BILLPAY $-999.00 exception: message: The referenced resource (parameter=splitItem.id, id=208399250316918786) does not exist. err code: QCS-0400-4

Frankx · Accepted Answer

Hi "@LarryLawson17051",

This is a member forum (most of us are just Quicken users, not Quicken employees, and most are not software engineers).  We can't (or at least I can't) provide the technical advice that you need.  I would suggest that you'd be better served by contacting Quicken technical support - either via Contact Support (Chat) or Premium Support (Phone support).  There are links to both at the bottom of this page: https://www.quicken.com/support#windows

Good luck!

Sherlock · Accepted Answer

If you haven't already, I suggest you reset your cloud data: https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app