Unable to see transactions that need to be accepted

slmccool

Quicken shows that transactions downloaded (the red flag in the Account List), but when I go to the account to accept the downloaded transactions, none are showing. I have followed all steps in the article https://www.quicken.com/support/quicken-says-there-are-transactions-accept-i-do-not-see-any and still do not see them. I see then in Tools menu > Online Center compare to register does not work. I've validated the file with no resolution.
Quicken Deluxe 2020 Version R24.14 ! Build 27.1.24.14 This problem began 2/24/2020 I was able to update fine 2/15/2020 and was away from quicken for a week and now it will not function properly.

UKR

If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

Still not working?

Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
Please perform all the steps in this document:
Troubleshooting 101 - Fixing Software Installation and Data File Problems

If that doesn't resolve the problem, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can found at this website.

• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.

• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com

• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.

• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Sherlock

The guidance suggested you restore a backup you saved prior to the corruption.

slmccool

I restored from a backup created in January and it still does not solve the problem. Any other suggestions?

UKR

If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

Still not working?

Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
Please perform all the steps in this document:
Troubleshooting 101 - Fixing Software Installation and Data File Problems

If that doesn't resolve the problem, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can found at this website.

• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.

• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com

• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.

• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.