Category Sync Error since 5.15 release

I'm getting a "We had a problem syncing this category: DUMMY_...." error. I DO NOT have mobile/web sync enabled. Strictly local usage here on my Mac.

This error started coming up during bank account sync after the 5.15 update.

How can I remedy this?


  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    edited March 2020
    Hello @BubbleYum

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

    If you haven't done so already, please start by resetting the Quicken cloud.
    1. Go to Quicken > Preferences > Connected Services 
    2. Click Reset your cloud data.
    Let me know if the issue persists after completing this step.

    Thank you,
  • BubbleYum
    BubbleYum Member ✭✭
    Hrm, that may have worked. I'll know for sure over the next few days. Thanks.

    Also, for anyone else finding this thread and needing the same solution, the correct instructions for Mac are:

    1. Go to Quicken > Preferences...
    2. Select Connected Services
    3. Click the Reset link ("Click Reset to start the process" within the Cloud Account box

    Either that or I've done the wrong thing. But I was unable to follow Tyka's steps above and had to hunt around for what I think she was really wanting me to do.
This discussion has been closed.