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Within Q, the signin shows my old, invalid email address and won't allow a change in the box.

Quicken runs fine, m/l, but whenever it needs my username/password, the signin box is prefilled with an old, invalid email address. Unfortunately, it's shaded gray with a red "x". As I no longer have access to this old email account, how can I unlock this box?

Best Answer


  • Quicken_Julio
    Quicken_Julio Administrator, Employee, Windows Beta, Mac Beta, Canada Beta mod
    Hi @Yoicks,

    Thanks for posting to our community.

    If you are unable to change your Quicken ID during the sign-in prompt, you can click the Create a new ID for your data file or Sign in with a different Quicken ID link towards the bottom of the window.

    You should be able to enter your current Quicken ID on the next window and sign back in.

  • Yoicks
    Yoicks Member
    Sherlock's answer above seemed to do the trick.
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