Budget reports ok but categories in budget don't show up

Question

I am trying to create a 2019 budget.  The expense categories do not show up in the budgeting window.  I know there are amounts in some of the categories, because if I run reports, budgeted amounts will show up.  But I cannot access the categories to change them.  There was a discussion thread on this same issue that terminated a year ago.  I have tried the various things suggested in that thread, but nothing is working.  I am on Windows 10.  The quicken version is Quicken Deluxe, Yr: 2019, Version: R16.14.

UKR · Accepted Answer

You are over a year behind on installing bug fixes for your Quicken software. Please download and install the Mondo Patch file from 
https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

If the problem persists after you installed the upgrade, please call again.