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Printing reports results in a 25% page print

When I try to print a Quicken report, the report is compressed to about the upper left 25% of the page in super small print. I can print just fine from other Windows programs so its not a printer setting or else everything I print from other programs would be compressed. Any solutions?
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Comments

  • Jim_HarmanJim_Harman SuperUser ✭✭✭✭✭
    To be crystal clear, are you talking about the actual printing on paper, or the print preview? 

    If the actual printing is small, does the print preview look OK?

    If the print preview is small, is the actual printing OK/
    -- Jim QWin Premier subscription
  • GlennQuserGlennQuser Member ✭✭
    I have this same problem. When I view the report on the screen, it looks fine. When I try to print it (either to a printer or a pdf), it shrinks to a very small area. I checked everything, and I don't see any setting affecting this. The margins are set to .5" on all sides.
  • Jim_HarmanJim_Harman SuperUser ✭✭✭✭✭
    OK, let's check a couple of things:

    -- First, what version of Quicken are you running? Go to Help > About Quicken and let us know what it says there.

    -- Right-click on the Windows Desktop and pick Display settings. What does it say for the Size of text?

    -- When you click on the printer icon in the report and the Print window is displayed, is the Page Scaling section grayed outwith Adjust to selected? What percentage does it say next to Adjust to?
    -- Jim QWin Premier subscription
  • joehartleyjoehartley Member
    I ended up chatting with Quicken Support. After making sure I had a current backup, I clicked on File -> File Operations -> Validate & Repair. When the dialog box opened, I checked the reset all Quicken printer settings. It appeared to make no change i.e. when I tried to print a report it still appeared in the printer dialog box that it was printing in compressed print. However, I accidentally hit the print button and when the paper was printed it was normal even though it appeared compressed. There must be some bug where what is displayed in the dialog box is not what is printed on paper.
  • Jim_HarmanJim_Harman SuperUser ✭✭✭✭✭
    I  accidentally hit the print button and when the paper was printed it was normal even though it appeared compressed. There must be some bug where what is displayed in the dialog box is not what is printed on paper.


    That is why I was asking about the print preview.
    -- Jim QWin Premier subscription
  • FrankMFrankM Member ✭✭
    I had same problem. I followed the resolution used by joehartley as recommended by Quicken. Same result, only 25% shows in the preview window, but, full page when printed. Definitely a problem with the preview window as it shows compressed. Thank Joe!
  • Carl SpauldingCarl Spaulding Member ✭✭
    I have the same problem with Quicken 2020, Version R25.18, Build 27.1.25.18. I didn't go through the Validate & Repair process. I can print full pages even though my print preview shows everything at 25% of normal. Also, this has been the case for me for a couple of years of new Quicken software -- it is not a new bug.
  • when i try to print a catagory report, it is in tiny type in the top 1/8th of the page.
    No option to "Fit to page".
  • Bob_LBob_L SuperUser ✭✭✭✭✭
    I don't know, but you can try File, File operations, Validate & repair, reset printer settings.
    Quicken Premier Subscription, Windows 10 Home
  • Jim_HarmanJim_Harman SuperUser ✭✭✭✭✭
    @""Douglas Mason 123"

     Is this physical printing, print preview, or both? If you have not already, please try physical printing and see if it prints full size. 
    -- Jim QWin Premier subscription
  • wow, thanks, lots of info. I exported as an excel file and printed, needed to get it to my accountant. to Jim, i only saw that it was small in the preview, i did not try to print. i'll do so and report back tomorrow, thanks. to Bob, I'll try that too.
    Have a great night and i hope you're all healthy and happy.
  • Jim_HarmanJim_Harman SuperUser ✭✭✭✭✭
    The small print preview occurs when you have a high-res monitor and the Windows text size setting is > 100% so that the print is readable on your screen.

    Quicken has acknowledged this problem, no ETA fro a fix.
    -- Jim QWin Premier subscription
  • barbaranimsbarbaranims Member
    this is not a new problem, according to the internet and community that i can see. the report prints only in the top left corner of the page, without regard to orientation (portrait/landscape) or selected printer (my normal one or quickenpdf). my printer (samsung c410) normally permits page scaling, and i have successfully printed reports from older (not online) versions of quicken. i have been through every printer and quicken menu i can find.
  • barbaranimsbarbaranims Member
    i did the file operations validation and reset. it is definitely printing larger than the preview. now my problem is apparently when i was trying to fix this before, i increased some font size or display size and i am getting huge letters. i can't seem to reverse it.
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