Why are my President Choice Mastercard transactions loading "backwards" in the Quicken register?

Eric Duyker

I am downloading transactions from Presidents Choice Mastercard and when they show up transaction register, the charges are showing as payments and the payments are showing as charges! I don't have this problem with any of my TD accounts (bank or VISA).

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can be found at this website.

• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.

• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com

• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.

• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Microfiche

Have you entered it as a bank account instead of a credit card?

wyne1234

I just updated Quicken and now when I download my credit card transactions they all show up as credits instead of debits. Of course this has played havoc with not only my new transactions but all of my old ones. Help please! My credit card is Presidents Choice (Canada)

System

This discussion was created from comments split from: Quicken for Mac v5.15 Released.

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can be found at this website.

• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.

• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com

• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.

• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Eric Duyker

The account is definitely a Credit Card account.

Eric Duyker

I will connect with Quicken Support as suggested!