Why is iOS app excruciatingly SLOW?

njpaisley

It’s gotten unbearable the last few months.

Quicken_Natalie

Hello @njpaisley,

Thank you for providing additional information.

If you have not already done so, I recommend uninstalling and then reinstalling the Quicken Mobile App, while also performing a restart of your mobile device before proceeding with the reinstall. 

If the latency persists after completing these steps, I'd then suggest that you report a problem through the Quicken Mobile App by clicking the sandwich menu in the top left of the main screen and then selecting "Feedback", or by directly emailing mobilefeedback@quicken.com.

Thank you,

Quicken Natalie

Quicken_Natalie

Hello @njpaisley,

Thank you for providing the details of this issue to the Community, although I apologize that you have not yet received a response.

The Community may need a bit more information to be able to further assist. Please take a moment to review the information available here and post back to let us know what version/release of Quicken you're using for your primary desktop file.

The more information you can provide regarding this issue will help the Community to better understand and assist.

Thank you,

Quicken Natalie

njpaisley

It takes up to 10 seconds after tapping a number, section, etc. most transactions have up to 10 sections to complete. Entries are taking up to a minute and a half when they should take a few seconds. I allow it to refresh before adding, but that makes no difference. iOS 13.3.1 iPhone XR. iPad the same.

Quicken_Natalie

Hello @njpaisley,

Thank you for providing additional information.

If you have not already done so, I recommend uninstalling and then reinstalling the Quicken Mobile App, while also performing a restart of your mobile device before proceeding with the reinstall. 

If the latency persists after completing these steps, I'd then suggest that you report a problem through the Quicken Mobile App by clicking the sandwich menu in the top left of the main screen and then selecting "Feedback", or by directly emailing mobilefeedback@quicken.com.

Thank you,

Quicken Natalie

njpaisley

I think this fixed it. Thanks

njpaisley

This did not fix, unfortunately. I was a bit premature earlier. If I delete, reboot, install, it seems fast for a few transactions. Then back to the stall.

Shane Martin

I have the exact same problem on my iPhone SE. This issue makes the quicken app almost unusable, could someone PLEASE check into this?

UKR

Shane Martin said:

I have the exact same problem on my iPhone SE. This issue makes the quicken app almost unusable, could someone PLEASE check into this?

Please be sure to follow @Quicken_Natalie 's recommendations in the Accepted Answer and report your issue using the app in your mobile phone.

lemme14

Same issue here and have had it for a while. Categorizing and marking reviewed a transaction takes more than a minute. Should take only a few seconds. Then half the time the inputs revert back to original after it syncs. Uninstalling and reinstalling does not fix. This makes the iOS app virtually unusable. Same for iPhone and iPad.