R25.21 update leaves Validate and Repair as only File Operations

JoeRauchuck

:/ After applying R25.21 update, Quicken startup displays a validation progress bar, then a separate screen message that database validation failed and to restore from Backup. But the File Operations only option is Validate and Repair - there are no Backup or Restore options!!!!
And it looks like the .QDF file size has about doubled compared to the size of the .QDF-backup files that I'd like to restore from (if I can ever get a Restore function back).

What happened in R25.21? Other then re-install from scratch, how can I backup out R25.21???

miklk

If you ran the mondo patch then continue:

Assuming your file is damaged

Hold down CTRL and Shift Key while starting Quicken to open with no data file
Now open a data file BUT NOT the same one. I would suggest looking in the backup folder and opening an older file. See if working now?

miklk

Glad it is working.

miklk

I do NOT see that which indicates you have corruption in the data file and / or program.

Start by running the mondo patch
https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product

PS: The Backup and Restore is higher on the file menu than the validate options are 

JoeRauchuck

See attached snip of what I get for File menu now. There are no Backup or Restore function anywhere that I can see (actually there is a lot missing.

NotACPA

JoeRauchuck said:

See attached snip of what I get for File menu now. There are no Backup or Restore function anywhere that I can see (actually there is a lot missing.

You're not showing that a Q data file is open ... which is why there's no Backup or Restore.  If a file was open, it's name would be immediately after "Quicken Premier".

Try the Open Quicken file option.

JoeRauchuck

File Open goes to Explorer view to select the .QDF file, then after selecting the .QDF, I get the same sequence as when I start Quicken:
- validation progress bar
- message box that validation has completed
- A long message box that the database cannot be opened because it is damaged and to go to Backup and Restore to restore the database
- then return to the Explorer window waiting for a good database selection.

JoeRauchuck

And to add to the bizarre... when I shutdown Quicken, I get a automatic Backup completed message. And looking in the BACKUP directory, there is a fresh .QDF-backup about the right file size and timestamp. So if Quicken:

- was unable to open the file because it was damaged
- has no Backup and Restore option on the file menu
- shows no file in the title of the running program
- how did automatic Backup locate the "unopened" .QDF
- why (and how ) could automatic Backup of a "damaged" file work?

miklk

If you ran the mondo patch then continue:

Assuming your file is damaged

Hold down CTRL and Shift Key while starting Quicken to open with no data file
Now open a data file BUT NOT the same one. I would suggest looking in the backup folder and opening an older file. See if working now?

JoeRauchuck

So the workup of this problem seems to be:

- R25.21 level mondo patch gave the same file menu behavior against the original database as the first updated version I started this issue with.

- Starting Quicken without a default .QDF and then using File Open to point to a new rebuilt .QDF got the application running.

- Without Backup and Restore File menu options, I had to use Explorer to copy a pre-R25.21 .QDF-backup file to a .QDF file in the Quicken directory.

- Apparently there is some file upgrade going from R25.18 to R25.21 , but I don't remember seeing any messages about errors or failures during the original upgrade.

- Validate and Repair now seems happy with final working database.

- Much t :) hanks to all contributors for your help.

miklk

Glad it is working.