How can I get it to finish with installing and updating to subscription?

Question

I have Quicken (for Mac) 2017 version 4.86. I turned off password protection. I made a backup. I restored from the backup (to eliminate corruption?). I tried (for a 4th time) to have the subscription version (5.15.2) open and update the file. Original file Quicken Data.quicken2017 size 53.8 mb. The Quicken version 5.15.2 subscription version seems to go fine until "Upgrading your Quicken data" window
 ...updating database 
 gets up to 316.2 mb then it stops responding. What do I do?

jacobs · Accepted Answer

Just checking to make sure we understand what you're doing… You launch Quicken 5.15, go to File > New and select "Start from a Quicken for Mac 2015, 2016 or 2017 file", and it processes for awhile before just stopping? And when it stops, have you just left it running for a long time (hours, not minutes) to make sure it doesn't eventually recover?