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Failure to download from my credit union

Quicken for Mac Version 5.15.2 (Build 515.33015.100)

I’m having download issues with Alliant Credit Union. The last successful download was on 11 March. I can’t reconnect it; Quicken hangs.

About that time, the web site was refreshed, so if it’s scraping, I imagine that would be an issue.

There is a notice that a bunch of credit unions are failing (https://community.quicken.com/discussion/7870528/ongoing-3-14-20-cc-501-cc-898-or-cc-502-its-not-your-fault-errors-with-multiple-credit-unions), but Alliant isn’t on the list, and that’s listed for Quicken Windows. However, if they share the scraping service, then maybe it’s that?

All my other accounts are loading properly; it’s just this one credit union.

Best Answer

Answers

  • Avi Dee
    Avi Dee Member ✭✭
    (Also, that post says to contact Support if you see that problem, but there kinda isn’t Support now, so yeah. Hope everyone’s safe during this time.)
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Please take a look at this article and follow the instructions for Mac to refresh your financial institution list:
    https://www.quicken.com/support/what-do-if-my-bank-not-listed-quicken-or-if-my-bank-was-recently-added-quicken

  • Avi Dee
    Avi Dee Member ✭✭
    My FI list was up to date, but I refreshed it anyway, tried to sign in again, and it still hangs.
  • Avi Dee
    Avi Dee Member ✭✭
    That seems to have worked! Thank you.
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Thank you for the response, glad to hear that all is well!
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This discussion has been closed.