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Quicken Classic for Windows
Errors and Troubleshooting (Windows)
Online Banking not working for Mission Federal Credit Union CC-501
Tom Scott
The CC-501 Credit union issues that were supposedly resolved still do not work for Mission Federal Credit Union. Using Quicken 2020 R25.21 Build 27.1.25.21
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Accepted answers
Quicken Sarah
Hello
@Tom Scott
Thank you for the response, although I apologize that errors are persisting.
I took the liberty of reviewing our internal system and was able to locate the recent "Report a Problem" submission you sent on 3/21/20.
I reviewed the attached log files and see that internally we are receiving a EWC-DC mismatch error, which essentially means that when Quicken is attempting to connect with Mission Federal Credit Union it sees different connection methods active for the multiple accounts held with the financial institution.
This type of error does require some troubleshooting to correct and typically does not "self-resolve", I apologize.
If you haven't already, I would recommend opening Quicken and going to the Tools menu > Account List.
Click the "Edit" button to the right of each account held with Mission Federal Credit Union. In the Account Details window that opens, please select the middle tab for "Online Services" and confirm the listed connection method shows as "Express Web Connect" for all accounts.
If a different connection method, such as Direct Connect or Web Connect is listed, please click on the "Deactivate" button to temporarily turn off the connection.
Once you have checked all accounts, please close and re-open Quicken, this just forces a hard refresh of the data file, and if any accounts were deactivated, we should be ready to re-activate the connection by going to the Tools menu > Add Account option.
Be sure to "link" the accounts to their already existing names in Quicken to avoid duplicating accounts.
If you receive an error at all during the reactivation process, please submit another "Report a Problem" and reply here to let us know.
Thank you,
Sarah
All comments
Quicken_Natalie
Hello
@Tom Scott
,
Thank you for taking the time to report this issue to the Community, although I apologize for the continued difficulties with downloading transactions from your Credit Union.
Please refer to the information listed on the Alert that is available for this issue, for next steps towards a resolution.
https://community.quicken.com/discussion/7870528/resolved-3-14-20-cc-501-cc-898-or-cc-502-its-not-your-fault-errors-with-multiple-credit-unions#latest
If the error persists after 48 hours, please contact
Support
directly for assistance.
Thank you,
Quicken Natalie
Tom Scott
The issue is unresolved after 72 hours. I do not plan to contact support given that the program is otherwise functional and you are short-handed. Just let me know when you find a fix for this error.
Quicken Sarah
Hello
@Tom Scott
Thank you for the response, although I apologize that errors are persisting.
I took the liberty of reviewing our internal system and was able to locate the recent "Report a Problem" submission you sent on 3/21/20.
I reviewed the attached log files and see that internally we are receiving a EWC-DC mismatch error, which essentially means that when Quicken is attempting to connect with Mission Federal Credit Union it sees different connection methods active for the multiple accounts held with the financial institution.
This type of error does require some troubleshooting to correct and typically does not "self-resolve", I apologize.
If you haven't already, I would recommend opening Quicken and going to the Tools menu > Account List.
Click the "Edit" button to the right of each account held with Mission Federal Credit Union. In the Account Details window that opens, please select the middle tab for "Online Services" and confirm the listed connection method shows as "Express Web Connect" for all accounts.
If a different connection method, such as Direct Connect or Web Connect is listed, please click on the "Deactivate" button to temporarily turn off the connection.
Once you have checked all accounts, please close and re-open Quicken, this just forces a hard refresh of the data file, and if any accounts were deactivated, we should be ready to re-activate the connection by going to the Tools menu > Add Account option.
Be sure to "link" the accounts to their already existing names in Quicken to avoid duplicating accounts.
If you receive an error at all during the reactivation process, please submit another "Report a Problem" and reply here to let us know.
Thank you,
Sarah
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