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why won't quicken Business, Rental, Home 2020 download or update bank info

Scott5

Hi, I just purchased Quicken H,B,R Propery. I unistalled my ols version of Quicken 2017. I did a clean install of my new Quicken Home, Business, Rental Prop. with no issues. My concern is, I was able to download and make initial connection and transaction update with only one financial institution. Now Quicken will not connect to any other institution or update transactions. I never had any issues with Quicken 2017. Quicken error messages: "it's not your fault" and OL-297-A. My internet and wifi are strong and good. I am having no other internet issues with my PC. I am running Windows 10 Home. 64 bit. OS Build 18362.720. Version 1903. I tried turning firewall off but did not resolve. Please help me with this issue. Thank You.

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Scott5

FYI, to help you in the future. My issue has been resolved. Don't know why, but every initial new quicken download file is corrupt. Had to create a new quicken file via files and everything is working. I deleted the original file. No clue why this is. Thanks again for the help.

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Sherlock

If you haven't already, I suggest you reset the Quicken ID associated with the data file:

Select Edit > Preferences...
Select Quicken ID, Sync & Alerts
Select Sign in as a different user
Enter yes
Select Sign Out
Sign in with your Quicken ID

Scott5

I just followed the steps outlined. No fix. Still having the same issues with both adding and updating accounts. I verified my login credentials both with Quicken and Banks. Thx for the help through. Don't understand it.

Scott5

FYI. I also deactivated web connect in all my accounts before uninstalling Q2017. I didn't want that to be an issue when setting up my Q2020.

Sherlock

Scott said:

FYI. I also deactivated web connect in all my accounts before uninstalling Q2017. I didn't want that to be an issue when setting up my Q2020.

I suggest you restore a backup of a data file you saved before you deactivated the Online Services of all your accounts.

Scott5

Yeah. I thought of that but I want to do a total revamp of my Quicken with accounting and set up improvements for my book keeping. I my have to try that. Thanks.

Sherlock

Scott said:

Yeah. I thought of that but I want to do a total revamp of my Quicken with accounting and set up improvements for my book keeping. I my have to try that. Thanks.

If you want to do a total revamp, select File > New Quicken File...

Scott5

Tried validating via files. No errors but no fix.
I think it has something to do with my old quicken still linked to my banks. I may have to restore. Thx for the help.

thecreator

Hi @Scott ,

Never disable the Firewall.

See this Procedure: https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

Scott5