Menu Bars hiding under each other

Question

I have just purchased a subscription to the 2018 version.  The menu bar is hidden under the tool bar with the former using very small print.  As a result, it is incredibly difficult to access the tabs on the Menu bar.  I've tried adjusting fonts, changing to classic only, etc., but it doesn't help.  I have attached below a screenshot of what I'm seeing.  Hopefully you can help.

image.png

UKR · Answer

You are, AFAIK, at the latest, greatest available Canadian Quicken version.If downloading and installing the latest Mondo Patch from 
https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

doesn't help ...
If you haven't done
so already, I'd say it's time to call Quicken Support on the phone and request
help.  Let them do a screen share session
with you to review the situation on your computer, to determine the nature
of the problem and to figure out how to fix it.

Quicken Support:

* To contact Quicken Support,
     please use this link only:
https://www.quicken.com/support#contact-support  and select Chat or Phone support. 

          Phone support is only available during posted business hours. The
     phone number can be found at this website.

* If you are eligible for
     Premium Support (purchased separately or included as part of your
     subscription to Quicken 2018+ Premier or HB&R) call the number that
     can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to
     "Quicken Premium Support" 
     when you log in with your Quicken ID.

* To start Chat or see the
     support phone number, your browser must allow popup windows from https://www.quicken.com

* Other links or phone numbers
     found elsewhere on the Internet, even in some posts or emails received
     from other Community members, may not be from Quicken or may not be
     up-to-date. Use those at your own risk.

* Unlike other so-called
     "Quicken support providers", the real Quicken Support is free
     for all currently supported versions.

tgarnett123 · Answer

I tried all of that and still not working.  I can't even change the fonts/font size - so something is not working.  Should I re-install or get access to another version?  I currently have 2019, R22.35 Build 27.1.22.35, edition Canada. Thanks.

UKR · Answer

If you haven't
rebooted Windows since the installation of the latest Quicken update, please do
that first and try Quicken again.

Font size problems? Display issues? (Windows)

If you are using a version of Quicken at the Quicken 2019 US R 19.44 patch level or newer and you have previously made the
following Compatibility change, please undo the change. 

Users of other Quicken versions please try the following:

* Close Quicken !!! (This
     process won't work while Quicken is running!)
* Check the Compatibility tab
     settings in your Quicken Desktop program icon:
* In the Windows Start Menu
     right-click the Quicken icon. Select "Open File Location". This
     brings up a Windows File Explorer window. Right-click the highlighted
     Quicken shortcut line item. 

          or
* Go to the traditional Windows
     Desktop and right-click the Quicken program icon. 
* Now click Properties.
* Select the Compatibility tab.
* Uncheck all settings.

* Windows 7, 8.1: Check
     "Disable display scaling on high DPI settings".  

          Windows 10:  Check
     "Override high DPI scaling behavior. Scaling performed by:" and
     select "Application" 
     (also try the other available options!)

* Be sure to uncheck the
     "Run this program in compatibility mode for [older Windows
     version]" setting.

* Click the "Change
     settings for all users" button.

* Click Apply and exit.

* Now start Quicken and see if
     that makes a difference.

Some additional
tuning suggestions:

* Try this workaround for 4k
     monitors
https://www.quicken.com/support/work-around-display-issues-high-resolution-monitors
* Unless absolutely required,
     try not to use "View / Use large fonts"
* Try setting the bank account
     registers to use a different font style or size: go to Edit / Preferences
     / Register, click the Fonts button and try different fonts.
* Try adjusting the bank
     account registers' row height: go to Edit / Preferences / Register, choose
     among the available Row Height choices: Compact, Comfortable or Standard
* If all else fails, try
     changing Windows Control Panel / Display options for "Make text and
     other items … smaller or larger" to use a different scaling level.