Cannot connect USAA auto loan

firegrazer

I am unable to add my USAA auto loan account. I can enter my login information to link the account, it then asks for my pin, after entering my pin it asks for the verification code sent to my email, after entering that code it finds my auto loan, when I add it in it then asks for the verification code sent to my email a second time, after entering that second code it fails to add the account saying "Sorry. We encountered an error. (It's not your fault.)" I have been trying to add this account for a couple of weeks with no change. I am able to add all my other USAA banking accounts without issue.

Quicken_Tyka

Hello @firegrazer

Thank you for providing the details of this issue to the Community, although I apologize you have not yet received a response.

If you are still experiencing this issue, please Contact Quicken Support. This error requires Quicken Support agents to review logs and provide further assistance. The issue may need to be escalated and may not have an immediate resolution. 

Thank you,

-Quicken Tyka

Quicken_Tyka

Hello @firegrazer

Thank you for providing the details of this issue to the Community, although I apologize you have not yet received a response.

If you are still experiencing this issue, please Contact Quicken Support. This error requires Quicken Support agents to review logs and provide further assistance. The issue may need to be escalated and may not have an immediate resolution. 

Thank you,

-Quicken Tyka